FAQ
WHAT IS YOUR CANCELLATION POLICY?
If you have booked a paranormal investigation, then no refunds or transfer to another date will be permitted.
Cancellations received in writing for a walking tour via our website, email or message 48 hours or more before commencement of your booking can either defer the date of your tour, depending on availability. Or you can receive a refund in full.
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If your booking is made on a third party website, then their cancellation policies will apply.
Bookings cancelled by us due to severe weather, illness or any other reason, you will be offered a full refund or an alternative date for your tour.
Private bookings must be accompanied by a non-refundable deposit of 10%.
If you cancel your private tour booking :
With more than 7 days notice. You will forgo your 10% booking deposit.
With less than 7 days notice. You will be charged a cancellation fee of 50% of your overall booking.
With less than 48 hours notice. You will be charged a cancellation fee of your full booking price.
DO YOU HOLD PRIVATE TOURS?
Absolutely!! If you are disappointed that one of our tours aren't being held on a date that you had hoped, or you have a group that would like to attend. As long as you have a minimum of 4 people attending; and Carrickfergus Castle are available ( if its the walking tour) we will do our best to accommodate you! Please get in touch!
**A deposit will be required and cancellation policies will differ**
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ARE YOUR TOURS ACCESSIBLE?
-Our Carrickfergus Castle & Islandmagee Witches walking tour wouldn't be suitable for those with severe mobility issues, due to the amount of stairs within the castle. Though after the Castle, the ground is level and covers less than half a mile. Then you have some stairs within New Moon Holistics. There are regular seating areas.
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-Our Witches of the North bus tour doesn't include much walking, but you will need to be able to get in and out of the bus, though a step and grab rail are available. There will also be some uneven ground in the graveyard.
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-Our Horrors of Hilden & Lisburn includes about a mile total of slow paced walking. There are some steps to access the graveyard, and uneven ground within it. You will also need to be able to get in and out of the bus, though a step and grab rail are provided.
-Our Legends and ghosts of the North Coast will include a fair bit of walking on uneven and hilly ground over the course of the day, including steps. Also, you will need to be able to get in and out of the bus, though a step and grab rail are available.
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Please get in touch to discuss in further detail.
There are seats at most of our stops.
Should you require regular rest periods, we will happily oblige.
Should you require assistance, please get in touch. We will happily help you any way we can!
WHERE DO WE MEET OUR TOUR GUIDE?
Please view the individual pages for meeting points, the more information page, or you will receive an email 2 days prior to your tour with full information.
CAN I BRING MY CHILDREN?
If they are 12 or over - yes!
If they are under 12 - no...the witches will eat them.
We recommend those attending are 12 + due to the content, but we will leave it to the parents/guardians discretion.
Our paranormal investigations are STRICTLY for those 18 years and over!
CAN I BRING MY DOG?
Only guide / support dogs are permitted on our tour, due to accessing Carrickfergus Castle.
WHAT SHOULD I BRING?
Please dress appropriately for the weather. Wear comfortable footwear. And bring an umbrella. As beautiful as Northern Ireland is, it isn't known for its generous amounts of sunshine.
​You may also wish to bring a bottle of water/juice, as our refreshments are served at the end of the tour (walking tour).
Please also bring proof of your online booking. This will be your booking confirmation email, no tickets are issued. Proof of booking does not need to be printed.
If attending one of our paranormal events, please wear something warm.
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DO I NEED TO PRE BOOK?
Yes, we only take bookings and pre payments online, unless otherwise agreed with ourselves, as we have a maximum amount of spaces available on our walking and bus tours and investigations.
WHAT HAPPENS IF I AM LATE?
Please be there at your allocated time, as our tours start promptly.
If you are running late, please ring or text us, and we will advise you of your options.
Should you be too late to join the tour, no refund or transfer will be issued.
We accept no responsibility for you missing your tour.