TERMS & CONDITIONS

On placing a booking with us you are agreeing to these terms and conditions. Please take a moment to read them.

We reserve the right to change, update or amend without prior notice.

Where “we”, “us” and “our” are used, this refers to the staff and management and company of Haunted tours N.I.

Where “you” or “your” is used, this refers to the person/s that placed the booking and are participating in our tour

BOOKINGS

To attend one of our tours, you must be able to provide proof of a valid booking. You will not be issued ticket (s), your confirmation email of your booking will suffice. It does not need to be printed.

Bookings must be made and paid for in advance, unless otherwise agreed by our tour manager via email or phone.

It is your responsibility that you provide a current working email address, and that if you do not receive your booking confirmation within 24 hours, that you get in touch with us to have it resent, or issued in an alternative way.

We accept no liability for any modification, price change or discontinuation of services.

We do not accept any responsibility if you miss the start of your tour due to arriving late, getting lost or otherwise.

We will not be able to offer a refund, but depending on circumstances, you may be able to join the tour at a later time.

We do not accept any responsibility , nor can we offer a refund, if you purchase a ticket for the wrong time, date or tour.

However, we will endeavour to try and accommodate you on another tour if availability permits.

Please allow additional time for your tour, as end times are approximate. We accept no responsibility for any loss or inconvenience due to a tour starting later than scheduled, or taking longer than planned. We recommend you leave at least a 30 minute allowance before making further bookings for after your tour.

You agree not to record any part of the tour, including the story of the Islandmagee witches (of which the historical facts and research remains the ownership of Dr Andrew Sneddon of the University of Ulster) due to copyright infringement. Anyone doing so without prior permission, will be asked to leave the tour, and will not be entitled to a refund.

Photographs are however permitted.

The content on our website, and during our tour, including images, are owned and copyrighted by Haunted Tours N.I.

ACCEPTABLE BEHAVIOUR AND LIABILITY

If you are asked to leave the tour,/investigation, or refused participation, due to anti-social behaviour , not respecting any of the venues, staff or equipment, then you will forgo your booking, and are not entitled to a refund.

This will be at the discretion of our tour guide.

You will also be required to comply with any terms or conditions Carrickfergus castle may enforce.

When you place a booking with us, any intentional damage or loss caused to any equipment and/or property, must be paid for by the person(s) responsible

Full payment for any such loss or damage must be paid on the day the incident occurred, to our staff.

Failure to do so will result in you being held responsible for meeting any claims and legal costs subsequently made against us as a result of your action.

If you are attending a paranormal investigation, you may be asked to sign a waiver. Should you wish to obtain a copy of this for your own records, please send us an email, and one will be forwarded to you.

We are not responsible or liable for any accident, injury, loss or damage that occurs on any part of our tours. Including when you fail to follow our safety advice and recommendations.

Any personal property is brought on tour at your own risk

Gift vouchers can not be refunded or exchanged for monetary value.

PROMOTIONAL PHOTOGRAPHY

Photographs may be taken throughout the tour by our tour guide for future promotional/advertisement purposes. Should you not wish to be included in any photographs, please make our guide aware.

Should you subscribe on our website, your email address will be used for our future promotions and information only, and will not be forwarded to any 3rd parties.

You can unsubscribe at any time.

Your financial information will only be retained for the duration of your booking transaction, and be encrypted by our booking agent.

CANCELLATION POLICIES

Cancellations received in writing 48 hours or more before commencement of your walking tour booking can either defer the date of your tour, depending on availability. Or you can receive a refund in full.

If your booking is for a paranormal event, then no refunds will be issued, nor the option to transfer to another event date offered, under any circumstances.

Bookings made on a third party website, such as viator, their cancellation policies will then apply.

Bookings cancelled by us due to severe weather, illness or any other reason, you will be offered a full refund or an alternative date for your tour.

Private bookings must be accompanied by a non-refundable deposit of 10%.

If you cancel your private tour booking :

With more than 7 days notice. You will forgo your 10% booking deposit.

With less than 7 days notice. You will be charged a cancellation fee of 50% of your overall booking.

With less than 48 hours notice. You will be charged a cancellation fee of your full booking price.

TERMS & CONDITIONS

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